Around this time every year, I go through an annual event which involves dramatics and hysterics in equal measure–negotiating my contract for a better rate on my internet and tv services. Warning, to anyone who does not know me, this story involves cursing–and not just the witch with a cauldron kind.
There’s a lot of swearing. A f*ck-ton, if you will.
Proceed with caution.
I wasn’t my most congenial when I called, for that, I apologize. (Truly I should be apologizing to the phone tree system as they heard ALL the swear words I know. But the automated system is inured to such displays, simply cutting me off mid-bile to interject, “We are sorry you are so dissatisfied with our service, hold please.”) Max, you were a complete gentleman; you dealt with the residual hostility that spilled over in your direction and deserve the credit for siphoning my rage to manageable levels so I didn’t have a cataleptic fit.
I expect you get to deal with a lot of angry customers all day long. I try not to be a complete asshat if I don’t have to be. I failed utterly on Saturday and for that, I am both embarrassed and immeasurably sorry.
You took the time to listen, to understand, to commiserate. You found discounts and got me the best rate you could for a whole year. You even called me back when the phone system disconnected us to verify a rebate you found that helps take the sting off the overall increase.
I will say this to anyone who asks, AT&T would lose customers if it weren’t for people like you–the especially special service representatives–dealing with people like me, the enraged elderly people on a fixed income calling in to complain about the increase of the tv/cable bill to over $127 dollars a month. You have to listen to things like this:
“I remember when television was free! Free, I tell you. It didn’t cost us a nickel! All three channels were just piped into our homes for nothing! I bet you aren’t old enough to remember that!”
Without super agents like Max, you would totally lose customers left, right and center. And there would definitely be hand gestures involved in the farewell!
After I was done whining and complaining, I apologized for being rude.
His reply? “Oh, actually, you are one of the nicer customers I’ve had to deal with.”
If that is true, give Max a raise. He certainly deserves one.